Policies & Procedures
We understand that unforeseen events is a possibility in everyone's life experience. It is our commitment to provide an outstanding, joyful and enlightening experience to all our clients. In order to foster a spirit of understanding and cooperation, we have adopted the following policies.
It is our primary goal to provide you with the best possibly services. We have thoughtfully created a schedule and policies to help ensure we are able to do just that and to minimize overlapping with other clients.
Arrival to Appt.
If this is your 1st appointment, please arrive 10-15 mins early to fill our paperwork. Subsequent appts, kindly arrive at your 5 minutes prior to your scheduled time.
If late arrival is inevitable, your services(s) may be shortened or rescheduled in order for us to not interrupt the scheduled appointments of other guests. You will be responsible for the full value of your scheduled service. Grace period is 10 minutes.
Late Arrival
Unfortunately, late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. If there is a reservation fee attached to your type of session, it remains unchanged. Late arrival is any time after 10 minutes of scheduled appointment.
Cancellation(s)
Please provide at least 24 hours' notice if you need to reschedule or cancel your appointment. If a client fails to cancel within 24 hours, they may be charged for the full amount of the service. Individual circumstances will be considered by the owner and will be at the owner's discretion.
We have implemented an automatic reminder system that will send an email and a text message 24, 12, and 1 hour prior to your appointment, giving you an opportunity to respond.
Groupon
Groupon vochers are valid through April 19, 2022. Groupon vouchers expire 120 after the date of purchase. Should you have an expired Groupon, please contact us directly to discuss the options available. You must contact us directly to schedule an appointment using a Groupon voucher.
Sick
We know sickness happens. Your health and well being are important to us. If there is ever a day that you would not go to work due to sickness, you should stay home. Contact the Center and discuss your need to cancel and reschedule when you are feeling better.
Treatment of Minors
Treatment of minors requires prior disclosure and written Parental consent for all clients under the age of 18. A parent is required to stay onside during the entire treatment.